Terms and Conditions

Terms and conditions

Booking and deposit
To confirm your booking, Myplace must receive the online prepayment(20%).  The required prepayment amount depends on: the selected apartment, the number of guests and the length of your stay. This amount is shown in the price calculation and also on the online booking form. Please remember that the booking is not confirmed until the prepayment is received; then you receive the booking confirmation by email. The remaining balance, along with the damage deposit, needs to be paid in cash upon arrival.  The damage deposit is delivered at your departure, after the owner has inspected the accommodation. The normal check out time is at 11am(if you need  a late check out please confirm whit the owner/manager).

Cancellation or change
Booking cancellation  depend on notice given and are as follows:
- Notice given less than 15 days prior to arrival: you must pay 50% of the total balance;
- Notice given less than 24 hours or no prior notice: you must pay 100% of the total balance. Please note that the prepayment is non-refundable, in any case. All cancellations or changes must be made via email. Cancellations or changes by phone are not accepted.

Arrival procedure
When you book an apartment, you receive the booking confirmation via email.  Please print a copy of the email to bring with you; it has all the information that you need on arrival. Don´t forget to call owner/manager when you arrive to Lisbon, if you arrive by car please call owner/manager 1 hour before your arrival.

During your stay
Please treat your accommodation and all of its equipment with care.  Any specific rules and regulations for the accommodation and its surroundings must be respected at all times.If any damage is done to the accommodation or its equipment, you must inform the owner/manager immediately, so that repairs can be dealt with as soon as possible. You are also expected to show consideration and respect towards your neighbours. Remember that are people on the building that are not tourists  and have to work in the morning , so it´s  forbidden any  act which interferes with neighbor´s right to quiet enjoyment of their property.

Cleaning
The accommodation is carefully cleaned  to your arrival.  On your departure, you are required take out the garbage; close all windows and turn off all electric equipment the accommodation should be left in a good condition. 

Responsibility
Myplace provides an online booking service using accommodation owners.  Myplace is not responsible for personal damage or injury while staying in an accommodation; Disputes between the client and a third part. The responsibility of Myplace is limited to the amount paid for the booking service. Myplace is not part of the rental agreement; any complaints must be directed to the owner/contact during the stay.